Trusted by 21.000+ hospitality locations:

80% of guests let reviews determine if they visit your business.
Getting good reviews and engaging with guests is absolutely crucial.

MORE RETURNING GUESTS

Collect contact details of your guests via Wi-Fi and engage with them using our messaging tools so they keep coming back.

GET NEW REVIEWS

Send an automated review request via e-mail to your guests after their visit and let them leave a review or ask for direct feedback.

EARN HIGHER RANKINGS

Manage all your reviews from one platform. By knowing what to improve and responding to reviews you will automatically earn a higher ranking on review sites.

What we have achieved for many of our clients

25%


more returning guests

300%


ranking improvement

1 point


increase on review sites

20%


growth in revenue

How it works for your business

One platform to engage with your guests and manage your online reviews

Collect and respond to all
your reviews from one platform

We collect all your reviews from different sites and categorize them by sentiment and topic, giving you great insights into how your business is performing. You can reply to your reviews from our dashboard saving you a lot of time.

A selection of supported review sites:

                          


Get more reviews
and better rankings

Set up automated e-mail campaigns and ask your guests to leave a review or get some direct feedback. Knowing what to improve, getting more new reviews and responding to reviews will automatically be rewarded with a higher ranking by reviews sites.


Collect contact details
of your guests via WiFi

It starts by offering an easy to use, secure, and fully customized Wi-Fi login experience for your guests. They login via their Social Media or e-mail account, giving you the opportunity to automatically get contact details and demographics of your guests.

A selection of supported login options:

              


Automate your messaging

E-Mail is the most effective way to engage with your guests after their visit. Set up campaigns, like birthday messages, newsletters or for a hotel, encourage direct bookings. Continuous engagement makes sure your guests keep coming back.


Package Benefits

Getting new reviews is great! But you need contact details of your guests to request reviews. When using our guest engagement tool, you automatically collect email addresses via your guest Wi-Fi. That’s why most of our customers opt for the SO Connect Package.


Our Products

SO CONNECT PACKAGE

Engage with your guests and manage all your online reviews from one dashboard. The full package has many benefits, such as using your collected guest emails for requesting new reviews.

REVIEW MANAGEMENT

Gain more reviews and a higher ranking. Manage all your reviews from one platform. Respond, improve, and request new reviews.

GUEST MARKETING

Engage with your guests after their visit, collect contact details via guest WiFi and use our messaging tools to make sure they keep coming back.

Cases

Get to know what results our customers have achieved with the help of SO Connect

POPOCATEPETL

POPOCATEPETL

Popocatepetl is a Mexican restaurant with 8 locations in most major cities of the Netherlands. SO Connect helps them to get in contact with their restaurant visitors.

Popocatepetl is a Mexican restaurant with 8 locations in most major cities of the Netherlands. SO Connect helps them to get in contact with their restaurant visitors.

Popocatepetl is part of Debuut B.V., a hospitality concept company known for their unique dining experiences. In order for the management to oversee all locations, they sought a solution that will help improve both the in-store experience at individual locations, as well as the overall consistency of the experience across different locations of the same concept.

As of 2017, Popocatepetl and Debuut B.V. started working with SO Connect and use both the Guest Engagement and Review Management products. This helps them with collecting guest information to send special offers to, ask guests for reviews and maintain a solid concept across many locations.

Actual results of Popocapetl

  • 4-star rating on TripAdvisor
  • Ranking 142 of 1082 restaurants in Rotterdam
  • 25.000 email addresses collected within a year
  • 30% more return visitors
  • 5000 new facebook likes

ESTIMATED EXTRA MONTHLY REVENUE:

*Disclaimer: The estimated revenue is a calculation based on the results of that customer combined with other costumer results and various market standards. The SO Connect platform has helped businesses to achieve these results. No rights can be claimed based on this calculation example.

WANT TO KNOW YOUR EXTRA REVENUE?

CALCULATE IT !

BURGER KING

BURGER KING

Burger King Spain has a commitment to use multiple channels such as social media and mail after visit to stay in contact with restaurant visitors.

Burger King is a world-famous fast food restaurant chain with locations and franchises worldwide. One franchisee, Megafood S.A., has over 50 Burger King locations in Spain alone.

One of their main strategies is to provide a pleasant experience in store and increase their return rate. They found a partner in SO Connect to enhance customer relationships by offering free Wifi and being able to contact restaurant visitors after their visit with special offers and updates. During the login process, Branded Splash pages offer a unique and engaging platform to inform clients of promotions as they are present at the location. They manage to keep the client informed at the consumption moment or to simply greet them.

Furthermore, Burger King works to foster the importance of Proximity Marketing and together we work toward a better service and consistent communication with customers of all 55 Burger King Locations by Megafood S.A.

Actual results of Burger King

  • 15008 new email addresses of guests collected
  • 25 percent growth in returning visitors
  • Collected 13418 new social media followers
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ESTIMATED EXTRA MONTHLY REVENUE:

*Disclaimer: The estimated revenue is a calculation based on the results of that customer combined with other costumer results and various market standards. The SO Connect platform has helped businesses to achieve these results. No rights can be claimed based on this calculation example.

WANT TO KNOW YOUR EXTRA REVENUE?

CALCULATE IT !

THE SEAFOOD BAR

THE SEAFOOD BAR

At first, Seafood Bar sought to gain exposure and Social media, while later their concern shifted to improving their online reputation and local search results.

The Seafood Bar is a seafood restaurant based in Amsterdam that has multiple locations with varying concepts.
Since partering up with SO connect, over 15.000 Facebook likes and 3000 check-ins took place. The Seafood Bar is one of the most popular restaurants on Social Media in Amsterdam.

As their needs evolved and their audience grew and new locations were added, they noticed that the influence of online reviews increased. Using the customer information collected by SO WIFI, they could send review requests to their satisfied customers.

This year, we work for all their 5 locations, and continue our successful collaboration. Both locals who return to the location and tourist who find The Seafood Bar on TripAdvisor prove a continued source for growth and expansion.

Actual results of The Seafood Bar

  • Collected over 7000 new reviews
  • Ranking 48 out of 3500 restaurants in Amsterdam
  • 10000 new email addresses of guests collected
  • 60 percent growth in returning visitors
  • Collected 15000 new social media followers

ESTIMATED EXTRA MONTHLY REVENUE:

*Disclaimer: The estimated revenue is a calculation based on the results of that customer combined with other costumer results and various market standards. The SO Connect platform has helped businesses to achieve these results. No rights can be claimed based on this calculation example.

CALCULATE YOUR EXTRA REVENUE

CALCULATE NOW

MERCADO SAN ILDEFONSO

MERCADO SAN ILDEFONSO

Mercado San Ildefonso works with SO Connect since 2016. They gather a large amount of data that helps them identify customers and anticipate their needs.

This gourmet market in Madrid is one of the most emblematic places in the city. They work with SO Connect since December 2016 gathering a large amount of data that helps them identify their customers. With SO Connect, Mercado San Ildefonso promotes weekly the different events they do.
Using the tool of Messaging they are able to reach all new users and invite them to return to have great evenings again.

With our dashboard they are able also to know what type of customer visit the market, and with this information they create the category of their events.
They have weekly happenings around beer, food and special dates that they communicate via mail through our dashboard.

Actual results of Mercado San Ildefonso

  • Collected over 17000 new reviews
  • Ranking 71 out of 900 things-to-do in Madrid
  • 17000 new email addresses of guests collected
  • 40 percent growth in returning visitors
  • Collected 16655 new social media followers

ESTIMATED EXTRA MONTHLY REVENUE:

*Disclaimer: The estimated revenue is a calculation based on the results of that customer combined with other costumer results and various market standards. The SO Connect platform has helped businesses to achieve these results. No rights can be claimed based on this calculation example.

CALCULATE YOUR EXTRA REVENUE

CALCULATE NOW

What our customers say about us

Thanks to SO Connect, we know even more about our guests now. Using review requests helped us reach international visitors and has put us on the map for good!
- Pauline Goedhart, A’DAM LOOKOUT

We have received a lot more reviews, one of the things SO Connect helps us with. Our TripAdvisor ranking improved, and are now able to reach our guests easily.
– Mario Uva, Mr. Crab

With SO Connect we are able to know valuable information such as gender, age, whether they are recurrent or not and other data that enable us to make better business decisions
– Galdric Serra, NBA Café