Trusted by 21.000+ hospitality locations:

80% of guests let reviews determine if they visit your business.
Getting good reviews and engaging with guests is absolutely crucial.

MORE RETURNING GUESTS

Collect contact details of your guests via Wi-Fi and engage with them using our messaging tools so they keep coming back.

GET NEW REVIEWS

Send an automated review request via e-mail to your guests after their visit and let them leave a review or ask for direct feedback.

EARN HIGHER RANKINGS

Manage all your reviews from one platform. By knowing what to improve and responding to reviews you will automatically earn a higher ranking on review sites.

What we have achieved for many of our clients

25%


more returning guests

300%


ranking improvement

1 point


increase on review sites

20%


growth in revenue

How it works for your business

One platform to engage with your guests and manage your online reviews

Collect and respond to all
your reviews from one platform

We collect all your reviews from different sites and categorize them by sentiment and topic, giving you great insights into how your business is performing. You can reply to your reviews from our dashboard saving you a lot of time.

A selection of supported review sites:

                          


Get more reviews
and better rankings

Set up automated e-mail campaigns and ask your guests to leave a review or get some direct feedback. Knowing what to improve, getting more new reviews and responding to reviews will automatically be rewarded with a higher ranking by reviews sites.


Collect contact details
of your guests via WiFi

It starts by offering an easy to use, secure, and fully customized Wi-Fi login experience for your guests. They login via their Social Media or e-mail account, giving you the opportunity to automatically get contact details and demographics of your guests.

A selection of supported login options:

              


Automate your messaging

E-Mail is the most effective way to engage with your guests after their visit. Set up campaigns, like birthday messages, newsletters or for a hotel, encourage direct bookings. Continuous engagement makes sure your guests keep coming back.


Package Benefits

Getting new reviews is great! But you need contact details of your guests to request reviews. When using our guest engagement tool, you automatically collect email addresses via your guest Wi-Fi. That’s why most of our customers opt for the SO Connect Package.


Our Products

SO CONNECT PACKAGE

Engage with your guests and manage all your online reviews from one dashboard. The full package has many benefits, such as using your collected guest emails for requesting new reviews.

GUEST ENGAGEMENT

Engage with your guests after their visit, collect contact details via guest WiFi and use our messaging tools to make sure they keep coming back.

REVIEW MANAGEMENT

Gain more reviews and a higher ranking. Manage all your reviews from one platform. Respond, improve, and request new reviews.

Cases

Get to know what results our customers have achieved with the help of SO Connect

THE SEAFOOD BAR

THE SEAFOOD BAR

At first, Seafood Bar sought to gain exposure and Social media, while later their concern shifted to improving their online reputation and local search results.

The Seafood Bar is a seafood restaurant based in Amsterdam that has multiple locations with varying concepts.
Since partering up with SO connect, over 15.000 Facebook likes and 3000 check-ins took place. The Seafood Bar is one of the most popular restaurants on Social Media in Amsterdam.

As their needs evolved and their audience grew and new locations were added, they noticed that the influence of online reviews increased. Using the customer information collected by SO WIFI, they could send review requests to their satisfied customers.

This year, we work for all their 5 locations, and continue our successful collaboration. Both locals who return to the location and tourist who find The Seafood Bar on TripAdvisor prove a continued source for growth and expansion.

Actual results of The Seafood Bar

  • Collected over 7000 new reviews
  • Ranking 48 out of 3500 restaurants in Amsterdam
  • 10000 new email addresses of guests collected
  • 60 percent growth in returning visitors
  • Collected 15000 new social media followers

ESTIMATED EXTRA YEARLY REVENUE:

*Disclaimer: The estimated revenue is a calculation based on the results of that customer combined with other costumer results and various market standards. The SO Connect platform has helped businesses to achieve these results. No rights can be claimed based on this calculation example.

MERCADO SAN ILDEFONSO

MERCADO SAN ILDEFONSO

Mercado San Ildefonso works with SO Connect since 2016. They gather a large amount of data that helps them identify customers and anticipate their needs.

This gourmet market in Madrid is one of the most emblematic places in the city. They work with SO Connect since December 2016 gathering a large amount of data that helps them identify their customers. With SO Connect, Mercado San Ildefonso promotes weekly the different events they do.
Using the tool of Messaging they are able to reach all new users and invite them to return to have great evenings again.

With our dashboard they are able also to know what type of customer visit the market, and with this information they create the category of their events.
They have weekly happenings around beer, food and special dates that they communicate via mail through our dashboard.

Actual results of Mercado San Ildefonso

  • Collected over 17000 new reviews
  • Ranking 71 out of 900 things-to-do in Madrid
  • 17000 new email addresses of guests collected
  • 40 percent growth in returning visitors
  • Collected 16655 new social media followers

ESTIMATED EXTRA YEARLY REVENUE:

*Disclaimer: The estimated revenue is a calculation based on the results of that customer combined with other costumer results and various market standards. The SO Connect platform has helped businesses to achieve these results. No rights can be claimed based on this calculation example.

CATS HOSTELS

CATS HOSTELS

Cat’s Hostel has been using SO Connect as their main source to gather data and manage their audience. Now they have insights of what’s happening in their hostel on social media.

Cat’s Hostels has been using our marketing tool as one of their main sources to gather data and manage their audience. First, they were able to get to know their customers, the type of client they were receiving and later they were able to contact them constantly via our messaging and review requests.
When Review Management became available, they were one of the first customers to try it. Now they have a proper view about all what’s happening in their hostel on social media. They can manage the reviews, they can visualize which are their best assets and how customers are perceiving them as a business at a glance.

Actual results of Cats Hostels

  • Collected over 500 new reviews
  • Ranking 30 out of 900 special accomodations Madrid
  • 5000 new email addresses of guests collected
  • 30 percent growth in returning visitors
  • Collected 23.000 new social media followers

ESTIMATED EXTRA YEARLY REVENUE:      

*Disclaimer: The estimated revenue is a calculation based on the results of that customer combined with other costumer results and various market standards. The SO Connect platform has helped businesses to achieve these results. No rights can be claimed based on this calculation example.

ARUMA RESTAURANT

ARUMA RESTAURANT

This Galician restaurant in Barcelona creates several email marketing actions to encourage their customers to return several times, whether they are locals or tourists.

This restaurant has been part of the SO Connect family since July 2014. This amazing Galician specialized cousine restaurant in Barcelona collects around 400 logins per month. They create several email marketing actions to encourage their customers to return several times even if they are locals or tourists.
With the Trip Advisor review express they have been able to increase their opinions during the last year. The opinions are mainly positive and customers admire the service, the delicious food and the spaces.
With SO Review they have been able also to identify the things customers like and what they don’t. And with this information they have been able to modify things for the better.

Actual results of Aruma Restaurant

  • Collected over 560 new reviews
  • Ranking 135 out of 6500 restaurants in Barcelona
  • 2050 new email addresses collected
  • 30 percent growth in returning visitors
  • Collected 3000 new social media followers

ESTIMATED EXTRA YEARLY REVENUE

*Disclaimer: The estimated revenue is a calculation based on the results of that customer combined with other costumer results and various market standards. The SO Connect platform has helped businesses to achieve these results. No rights can be claimed based on this calculation example.

What our customers say about us

Thanks to SO Connect, we know even more about our guests now. Using review requests helped us reach international visitors and has put us on the map for good!
- Pauline Goedhart, A’DAM LOOKOUT

We have received a lot more reviews, one of the things SO Connect helps us with. Our TripAdvisor ranking improved, and are now able to reach our guests easily.
– Mario Uva, Mr. Crab

With SO Connect we are able to know valuable information such as gender, age, whether they are recurrent or not and other data that enable us to make better business decisions
– Galdric Serra, NBA Café