WONDR Experience

This playground for adults offers an immersive, interactive, pop-up experience that visitors cannot help but talk about! So WONDR Experience has started using reviews and social mentions to boost customer acquisition through reputation marketing. By closing the loop on customer feedback and customer experience, WONDR Experience delivers consistently outstanding experiences that have earned them a 4.6 star rating on Google.

About WONDR Experience

It’s the hit of the moment in LA and New York,  and with the opening of WONDR Amsterdam , the city finally has its first interactive pop-up experience.  WONDR Amsterdam is an artistic playground for adults with fifteen interactive installation spaces. A confetti-sprinkled world of color and sensation designed in collaboration with some of Amsterdam’s most creative minds.

Collaboration with SO Connect

With all the interactive rooms being highly Instagrammable, artsy and popular among avid IG-ers, hundreds of daily social mentions from across the web were flooding in too rapidly to monitor thoroughly. Positive comments, as well as customer complaints were lost across multiple social channels and review platforms. WONDR Amsterdam was missing out on vital conversations that could make or break their business.

SO Connect Reviews enabled WONDR Amsterdam to participate in customer conversations in real-time, leverage customer feedback, and respond to customer issues quickly.

Reviews also helped WONDR Amsterdam collect hundreds of customer reviews, solidifying a strong online reputation that spurred customer acquisition.

Results & Future Goals

With all the reviews in one place, it was easy to address negative feedback in real-time, as well as to monitor ratings across platforms. 

By using Review Request, in just a few months WONDR Amsterdam has generated over 795 reviews, gaining a 4.6 rating on Google and scaling the TripAdvisor ranking of 32 positions!

Boosted review volume and amplified customer voices gave WONDR Amsterdam an entertaining, personable brand identity that made their digital customer experience as engaging as the live experience.